Data We Collect and Why We Use It
We collect the information you provide when creating your account — your name, email address, phone number and date of birth. When you add a payment method such as bKash, Nagad or Rocket, we record the wallet reference needed to process your transaction; we do not
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store your full wallet PIN or password at any point. We also collect device and session data — browser type, IP address and pages visited — to keep your account secure and detect unusual access attempts. If you contact our support team, we retain that conversation
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to resolve follow-up queries. All data is held on encrypted servers and access is restricted to staff with a clear operational need. We do not sell your personal data to third parties. Sharing with payment processors like bKash or Nagad is limited to what is strictly
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required to complete your deposit or withdrawal. Your data is retained for as long as your account remains active and for the period required under applicable law. You may request a copy of your data or ask us to correct inaccuracies at any time through the
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account settings or via our support channel. Availability of this service depends on your local law and eligible region.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.